COVID-19 Update: We are open and offering Face-to-Face and Online Appointments. Book Now

Opening for face to face consultations: Phase two

Phase One was virtual consultations only, we are now able to move to Phase Two - virtual and some face to face consultations.

8 June 2020

We have been continuing with remote virtual consultations throughout lockdown which has been great to be able offer advice, reassurance and rehab to clients struggling with injury or pain.  For our next phase we are able to open for some face to face consultations for physiotherapy, podiatry, rehab and remedial massage following guidance from our professional bodies.  We must stress that it is not a case of ‘business as usual’ as the guidelines state that it is still very much a virtual first approach.


Face to face consultations will be decided on a case by case basis for urgent referrals.  For example, to prevent patients having to seek GP or urgent care, worsening/debilitating pain that is preventing work or causing significant psychological distress, or to assess someone we suspect of a serious underlying pathology.  Everybody will require a remote consultation/triage with their clinician first to discuss their condition and decide on whether a face to face consultation is necessary and the risks of this.


During this Covid-19 pandemic there are risks involved with face to face consultations.  People can be contagious with the virus before showing any symptoms and we are monitoring regional R values, with the North West currently the highest.


We have attached the link for the current NHS list of high and moderate risk people ( We will not do face to face appointments for anybody in the high risk category/shielding, only remote virtual consultations.  Moderate risk clients will need to have a discussion with their clinician as to their level of risk for a face to face consultation compared to how urgent their condition is as we can try a virtual approach first.  This list is subject to change.


We have taken many steps at the clinic to reduce risk following a risk assessment.  These include a screen at the reception desk, outdoor hand washing station for clients on arrival and a shelter if you prefer to wait outside, PPE for staff, signage for social distancing, staggered appointment times to prevent waiting in reception and allow clinicians time to clean equipment and rooms between appointments, repainting of the clinic, temperature checks for staff on arrival to work and clear hand washing instructions.  All rooms have windows to allow extra ventilation.


All clients will be required to complete a consent form regarding face to face consultations, wear a face covering on arrival, have a temperature check on arrival and repeat their covid screening questions.


Our main priority is to keep both staff and clients safe.  We will be following government advice throughout this pandemic and will update you as our situation changes.


If you have any questions please do email or phone on or 0161 401 1000


Kind regards

Team Altius

Contact us now for a consultation